After hours and urgent medical care
If your health emergency is not life threatening, but you cannot wait for an appointment with your usual doctor or healthcare provider, go to an after hours or urgent medical centre. They can help you with things like bad cuts, sprains or breaks, minor head injuries, or if you are feeling really sick. You do not need an appointment but might have to wait.
Street address:
37 Hunter Street
Hāwera
Taranaki 4610
Email: strhacute@tdhb.org.nz
Phone 06 278 1383 or freephone 0800 225 571 — press 2 for non-enrolled patients.
Opening hours: 8am to 4:30pm
After hours care
After hours care is provided by Ka Ora Telecare from 5pm to 8:30am.
Phone: 0800 252 672
Contact
Visiting hours
Visiting hours are generally 2pm to 8pm 7 days a week.
There may be reasons you would like to visit outside of these hours. Special arrangements can be made with the charge nurse if you are visiting children, seriously ill or terminally ill patients.
Talk to the ward staff if you have questions about your visit.
How to get to Hāwera Hospital
Hāwera Hospital is at:
37 Hunter Street
Hāwera
Taranaki 4610
The Connector hospital bus
The Hāwera-New Plymouth Connector operates Monday to Friday.
Information on the timetable, fare and route - Taranaki regional councilexternal link
Coastal Community Transport service
This free service is for coastal Taranaki residents needing to get to essential appointments such as social service, medical or hospital appointments in New Plymouth, Stratford or Hāwera.
Eligibility criteria apply.
Phone: 0800 223 390
National Travel Assistance
The National Travel Assistance Scheme helps people who need to travel long distances or travel frequently for health appointments.
Parking
Parking is available at the front of the hospital.
There is also parking at the north side of the hospital for the emergency department, inpatient ward and maternity.
Mobility drop off zone and parking
A drop off zone is at the front of the hospital.
There are 5 designated parking spaces for people with mobility parking passes.
- two are located at the front of the hospital
- one by the mental health entrance
- one by the emergency department
- one by the inpatient ward.
Facilities
Whaiora short-stay accommodation
Whaiora offers temporary accommodation for whānau visiting patients in hospital.
Priority is given to whānau from outside the Hāwera area.
The accommodation has room for 12 people.
For more information call the Māori Health Unit on 06 278 7109 — extension 6707.
Free Wi-Fi
Free Wi-Fi is available.
Look for 'FreePrimoHotspot' in the WiFi settings on your device.
Café
A café is located on the main corridor at Hāwera Hospital.
It is open every day from 8am to 6:30pm.
Spirituality
Chaplains
Ask a staff member to contact us if you or a family member would like a visit from a chaplain at any time while you are in hospital.
The Ecumenical chaplain and Catholic chaplain can also be contacted on:
Phone: 06 753 6139 — extension 7968.
We also have a team of trained chaplaincy assistants, who visit patients on the wards on a regular roster.
Chapel
The Chapel of the Good Shepherd is located at Taranaki Base Hospital.
It is open 24 hours a day and is available for you to visit, reflect, pray and relax in a quiet environment.
Hāwera Hospital map
Patient and visitor information
Wheelchairs
Wheelchairs are located at the main entrance. If you need a wheelchair and none are available, please ask a volunteer or receptionist.
Outside of office hours, please use the telephone adjacent to reception to phone the operator on “0” and an orderly will be arranged to assist you.
Accessible toilets
Hāwera Hospital has accessible toilets in the Outpatient Department, by main reception, in the Physiotherapy/Occupational Therapy department, and outside the café.
Dining
Wheelchair accessible dining facilities are available in the cafe. If you need help please ask at the counter.
Companion dogs
Trained companion dogs are welcome in the hospital.
NZSL interpreters
Please let us know in advance if you require this service. Local sign language communicators can be arranged.
If a qualified Sign language interpreter is required we can offer:
- Video Remote Interpreting (VRI). This service accesses a qualified sign language interpreter via Skype. Please let us know if you require this service and we can make a booking for you.
- the services of a face to face sign language interpreter if this is required.
We can add your preferred choice of interpreter to your medical record so that staff are aware of your needs.
Hearing device
If you are hard of hearing please request the Amigo hearing device for your appointment. The Amigo consists of a small microphone worn by a health professional and a set of discreet headphones worn by you.
Call the service before your appointment to book this equipment.
The front desk in the main hospital entrance is staffed between 7:30am to 4:30pm.
Outside of opening hours use the telephone on the wall and call “O’ for operator assistance.
The inpatient ward provides medical, post-surgery rehabilitation, palliative, assessment treatment and rehabilitation and day case services.
Contact the inpatient ward reception on:
- phone: 06 278 9906.
- hours 2pm to 8pm every day.
Let our staff know if you need a language interpreter. They can assist with booking an interpreter for your appointment using the Ezispeak interpreting service.
The hospital and grounds are all smoke and vape free areas.