Emergency department

For critical or life-threatening emergencies go to the emergency department or dial 111

Wairoa Health has a 24-hour level 2 emergency department.

If you are not sure how serious the problem is, call Healthline at any time for advice on 0800 611 116

When to go to ED


After hours and urgent medical centres

If your health emergency is not life threatening, but you cannot wait for an appointment with your usual doctor or healthcare provider, go to an after hours or urgent medical centre. They can help you with things like bad cuts, sprains or breaks, minor head injuries, or if you are feeling really sick. You do not need an appointment but might have to wait.

Hawke's Bay accident and urgent medical care — Healthpoint


Contact

For general enquiries, call 06 838 7099

Postal address:

  • Wairoa Health
  • PO Box 84
  • Wairoa
  • Hawk'e Bay 4160

Visiting hours

General visiting hours: 1pm to 8pm.

Acute assessment unit: 11am to 8pm.


How to get to Wairoa Health

Wairoa Health is at:

36 Kitchener Street
Wairoa
Hawke's Bay 4108


Health shuttle

The Hato Hone St John Health Shuttle is a community service that transports people to and from medical and health-related appointments.

The service is run by volunteers. A donation is greatly appreciated to help cover costs.

Waka Ora Health Shuttles — Hato Hone St Johnexternal link

National Travel Assistance

The National Travel Assistance Scheme helps people who need to travel long distances or travel frequently for health appointments.

National Travel Assistance

Wairoa to Hastings shuttle

There is a shuttle service available to take patients to medical appointments in Napier and Hastings. This is a free service that runs Monday to Friday and leaves Wairoa at 8am, returning about 5:15pm.

To book on this shuttle contact Wairoa Hospital reception on 06 838 7099


Parking

Car parks, including mobility parks, are available onsite.

Departments and services

  • Acute medical inpatient beds
  • Cardiology
  • Chemotherapy
  • Colposcopy
  • Community and district nursing services
  • Dermatology
  • Ear nose and throat
  • Gynaecology and obstetrics
  • Laboratory
  • Maternity services
  • Meals on Wheels
  • Mental health and addiction services
  • Neurology
  • Orthopaedics
  • Orthoptics
  • Radiology
  • Renal
  • Secondary (level 2) 24/7 emergency department
  • Urology
  • Vascular

Queen St Practice is a private general practice located at Wairoa Health. They have a chiropractor, osteopath and podiatrist.

Queen St Practice — Healthpoint

Patient and visitor information

One parent, guardian, or person acting as a kaitiaki (partner in care) can support a patient while they receive care at the ED. Priority is given to parents and guardians and those acting in a kaitiaki capacity.

To protect patients, whānau and staff, a support person may need to wait outside of the ED waiting room when it is busy. Exceptions for compassionate care and other special circumstances will be considered and must be approved by the clinical nurse coordinator.

Most inpatient wards may have more than 1 visitor.

At times visiting restrictions may apply. Restrictions will be posted at entrances to our hospitals and wards. If you need to contact a ward, call 06 878 8109 and ask to speak with the Charge nurse on the ward.

The health centre and grounds are all smoke and vape free areas. If you are a patient we can help with nicotine replacement therapy.

Feedback

How was the care you or your whānau received? We welcome feedback, compliments or complaints to help us get things right.

Email: feedback@hbdhb.govt.nz

You can also complete our freepost feedback form and send it to:

Consumer Feedback
Health New Zealand | Te Whatu Ora Hawke's Bay
Private Bag 9014
Hastings 4156

Freepost feedback formPDF1.1 MB

If you have a problem you want sorted straight away, talk with the staff caring for you or ask to speak with a manager in that area.